Troubleshooting

Every proving failure in the side panel offers a retry.

Missing required fields after sign-in

The provider account lacks the information the proof needs (for example, KYC not completed there). Complete the requirement at the provider, or retry with a different data source.

Proxy or connection error during proving

Usually a VPN, ad blocker, or restrictive network. Disable it for the session and retry.

No data captured from the provider

Retry and complete the sign-in in the tab the extension opens, without closing it early.

Proof generation error

Retry; if it persists, restart the browser.

Invalid response from verification

Retry; if it persists, contact support with the time of the attempt.

Side panel never appears

Extension missing, disabled, or an unsupported browser. Check the browser’s extension manager; see installing.

General resets

• Proof generation takes up to two minutes on slower machines; the progress screen persisting is not itself an error.
• A fresh attempt starts cleanly: close the side panel, return to the app, and launch verification again.
• Provider site access granted during a failed attempt can be reviewed and removed at any time in the browser’s extension settings; successful proofs revoke it automatically.

Unresolved failures can go to support with the approximate time of the attempt and the data source used.